Leaders of growing companies face management challenges they’ve never dealt with before. How can you maintain high morale and employee retention when different employees have different needs on a growing team?
Implementing caring policies that address the needs of the organization, your clients, and your employees will build trust among all parties, and enable the growth you’re working towards. When you care, you demonstrate integrity, respect, and gratitude towards the people who ensure your clients receive the exceptional service your clients have come to expect.
Here are five ways you can grow your team and maintain your positive environment.
Acknowledgement and support
When your employees contribute in a significant way to client or company success, give them public credit. Additionally, when they demonstrate interest in growing their skills and adding to their abilities, support them with the necessary mentorship and training they need to achieve their goals. When employees are supported in these ways, they outperform.
Stay interviews
Find out what is important to your high performing employees and what ideas they have for improvement. Caring builds trust. When you show you care about your employees, they care about you, and they’ll say yes when you need them most. Where possible, convert their ideas into win-win policies to accommodate their needs without compromising on client deliverables.
Systems and processes
By understanding the needs of your clients and employees you can design systems and processes as a team. These will enable your employees to show up with their very best to ensure extraordinary outcomes.
Company retreats
Team building retreats are a great way to build community, share status updates on where you stand with SMART goals, deploy professional development and team trainings, foster creativity from a change of environment, and recharge the batteries for the next quarter or year.
Town halls
When leaders communicate regularly with their team, it shows them how they’re investing in the organization, how everyone’s contributions are working together to cultivate progress, and how the firm is devoting resources towards the development of the team and not just themselves. This makes your team feel included and shows you trust them.
Choose Your Metric: When leaders find the intersection of their own leadership and human resources, and they communicate and implement these culture-building elements, they achieve consistent improvement in their Employee Satisfaction metrics. This one metric will cascade to improve a host of other metrics, e.g. Client Response Time, Service Quality, and Client Satisfaction. These are metrics that firms need to continue their growth, and avoid unwanted disruption. Click here to set up a consultation now to learn how to choose your metric.
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